The things people ask us most

Stratford and the streets right around it — Maryland, Stratford City, East Village and the Olympic Park side, all across E15 and E20. We’re a Stratford firm, so this is the patch we know street by street.

All the time — it’s our home turf. The new high-rises around East Village and Stratford City come with lift bookings, loading bays and concierge sign-in, and we handle all of that as part of the plan. Tell us the building and floor and we’ll sort the access before the day.

We start from what you tell us — the size of the place, the floor, whether there’s a lift — then confirm it with a quick video walk-round or a visit. How much there is, how far it’s going and how easy the access is are what shape it. Your written quote is clear on what’s included.

Yes. The same crew that moves a flat across Stratford also loads for France, Italy, Spain and Portugal. A move abroad just adds a route plan and the customs paperwork — and that part’s on us, not you.

That’s the everyday reality in Stratford and we plan for it as standard. Most of the towers around East Village and Stratford City want a service-lift slot and a loading-bay window booked with the concierge or building manager, sometimes with insurance details up front. Give us the building and we’ll line it all up so nothing holds up the day.

Definitely. It’s not all towers — Maryland and the streets toward Forest Gate are full of Victorian terraces with narrow halls, steep stairs and on-street parking. We check the access when we quote, sort a parking bay with Newham where it’s needed, and bring the right crew for the stairs.

We do — studios, shops and offices around Stratford, Westfield and the tech and creative spaces near the park. Those usually run in the evening or over a weekend so nobody loses a working day, and we load so the essentials come off first and you’re up and running quickly.

Yes. If completion slips or there’s a gap between places — common in a busy chain — we can hold your things and deliver when you’re ready. Mention it early and we’ll build it into the plan.

As soon as you’ve got a likely date. Stratford moves a lot, and the popular slots — Fridays, month-ends — fill first, so the earlier you talk to us the more choice you have over the day. On a tight turnaround? Tell us and we’ll be straight about what works.

There’s paperwork on both sides now — an inventory, a transit declaration for the goods crossing the EU, and transfer-of-residence forms where they apply. We prepare it with you and lodge what needs lodging. It’s a process, not a wall, and it’s the part we take off your plate.

Both. A full home usually takes a dedicated load. Moving less — a flat, part of a place, or you’re not in a rush — a part-load puts your things on a vehicle already heading that way. Your quote will say which fits what you’re sending.

It depends on the route, the crossing, whether it’s a dedicated or shared load, and customs clearance at the far end. Rather than quote a figure that turns out wrong, your written quote gives an estimated window and we keep you posted as the load moves.

The four we run regularly are France, Italy, Spain and Portugal — we know those roads, the crossings and the customs steps. Somewhere else in Europe? Ask anyway and we’ll tell you straight whether we can plan it well.